Privacy Policy

1. Introduction

Welcome to MOTOMODS ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website motomods.in and make purchases through our online store.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order through our website or WhatsApp
• Create an account or register on the site
• Subscribe to our newsletter or promotional communications
• Contact us via WhatsApp, email, or phone
• Participate in surveys, promotions, or contests

The personal information we collect may include:

• Name – Your first and last name
• Contact Information – Email address, phone number, WhatsApp number
• Shipping Address – Street address, city, state, PIN code, country
• Payment Information – Processed securely through Razorpay; we do not store card details on our servers
• Vehicle Information – Motorcycle make, model, and year for compatibility purposes

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• Device Information – Browser type, operating system, device type
• Log Data – IP address, access times, pages viewed, referring URL
• Cookies and Tracking Technologies – See Section 5 below

3. How We Use Your Information

MOTOMODS uses the information we collect for the following purposes:

• To process and fulfil your orders, including shipping and delivery
• To communicate with you about your order status, shipping updates, and customer support inquiries
• To send promotional offers, new product announcements, and marketing communications (with your consent)
• To improve our website, product offerings, and customer experience
• To detect and prevent fraud, unauthorized access, and other illegal activities
• To comply with legal obligations and enforce our terms of service
• To verify motorcycle compatibility for the products you order

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processors – We use Razorpay to process online payments securely. Your payment information is transmitted directly to Razorpay and is subject to their privacy policy.
• Shipping Partners – We share your name and shipping address with courier and logistics partners to deliver your orders.
• WhatsApp / Meta – When you contact us via WhatsApp, your messages are processed through Meta's WhatsApp Business platform.
• Legal Requirements – We may disclose your information if required to do so by law, regulation, or legal process.
• Business Transfers – In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential Cookies – Required for core website functionality, such as shopping cart operation and secure login.
• Analytics Cookies – Help us understand how visitors interact with our website so we can improve performance and content.
• Functional Cookies – Remember your preferences, such as search filters and brand selections.

5.2 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website, including the ability to add items to your cart or complete purchases.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through PCI-DSS compliant payment gateways (Razorpay)
• Regular security audits and vulnerability assessments
• Access controls to limit who can view customer data within our organization

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access – You can request a copy of the personal data we hold about you.
• Right to Rectification – You can request that we correct any inaccurate or incomplete data.
• Right to Deletion – You can request that we delete your personal information, subject to legal retention requirements.
• Right to Withdraw Consent – You can opt out of promotional communications at any time by contacting us.
• Right to Data Portability – You can request your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided in Section 10 below.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment gateways, and partner websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of every website you visit.

9. Changes to This Privacy Policy

MOTOMODS reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: